In some instances the SBC may not be able to take on your complaint but we will put you in touch with the relevant body to help solve your problem.

The SBC can’t help if you’re currently trying to resolve the problem with legal action, mediation, adjudication or arbitration.

You’ll also need to resolve the problem another way if:

  • your customer didn’t pay because they’re unhappy with your price or service
  • you’ve already had a legally binding decision about the problem, for example from a court, arbitrator or adjudicator


Public Sector customers

If your customer is in the public sector contact:

If you’re not sure what’s best in your situation, you can get advice about payment problems by calling the government-backed helpline for England, Wales, Scotland or Northern Ireland


Business help

Get free local business help from your nearest:

For information about credit management contact the Chartered Institute of Credit Management (CICM), who also administer the Prompt Payment Code on behalf of the Department for Business Energy and Industrial Strategy (BEIS).

Legal action and advice

The legal action you can take includes sending a solicitor’s letter, making a money claim or getting a binding decision from a judge in court.

There are alternatives to court that can give you a legally binding decision or an expert opinion that will help you resolve your dispute. They can sometimes be quicker than court, but they can also be expensive.

  • Solicitor’s letter from around £20
  • Start a money claim from £25
  • Extra costs for going to court

Talk to a solicitor

Talk to a accountant