Complaint Process

Complaint Process

Email the Office of the Small Business Commissioner or,

Call the office of The Small Business Commissioner complaints line on 0121 695 7770

You will receive immediate acknowledgment of your complaint

SBC will contact you within 2 working days to let you know if your complaint is in/out of scope

If we are able to proceed, a Caseworker will be assigned to manage your case

The Caseworker will gather and analyse relevant evidence from both sides

The Caseworker will contact you to inform you of their decision and make recommendations

If the SBC thinks your case is an example that could help change payment practices it might be included in a public report