Complaint Process
Email the Office of the Small Business Commissioner or,
Call the office of The Small Business Commissioner complaints line on 0121 695 7770
You will receive immediate acknowledgment of your complaint
SBC will contact you within 2 working days to let you know if your complaint is in/out of scope
If we are able to proceed, a Caseworker will be assigned to manage your case
The Caseworker will gather and analyse relevant evidence from both sides
The Caseworker will contact you to inform you of their decision and make recommendations
If the SBC thinks your case is an example that could help change payment practices it might be included in a public report