Company: Karen Woolven Floral Design Retail Ltd

Region: Greenwich

Location: London

Karen Woolven Floral Design Retail Ltd were commissioned to supply floral displays to a large company belonging to a multi national group.

A complaint was received from Karen Woolven Floral Design Retail Ltd after contacting the company (who were not adhering to their agreed payment terms) on numerous occasions with regards to two outstanding invoices, there was no explanation from the company as to why theses invoices were outstanding other than to be told ‘they would look into it’.

A final invoice was then submitted to the company concerned for both unpaid invoices plus a late administration cost and interest on the unpaid amounts of 8% above the Bank of England base rate, however after waiting a further 38 days after submitting the invoice and still no payment received Karen Woolven Floral Design Retail Ltd approached the Office of the Small Business Commissioner for assistance.

With the assistance from the Office of the Small Business Commissioner who contacted the company on behalf of Karen Woolven Floral Design Retail Ltd the issue of the outstanding invoices were resolved, and full payment was received including the administration costs and interest.

Karen Woolven Floral Design Retail Ltd wrote’ I wanted to express my immense ‘thanks’ to my caseworker. He has been amazingly helpful and diligent in providing a brilliant service. My interactions with government departments are normally restricted to HMRC so to receive advice and help, which went beyond what I would have ever imagined, was refreshing. I cannot thank him enough for working on my company’s behalf. Thank you, a brilliant service and one which all small businesses need to be aware of.’

Karen Woolven Floral Design Retail Ltd wrote: “I want to express my immense thanks to my caseworker. He has been amazingly helpful and diligent in providing a brilliant service. My interactions with government departments are normally restricted to HMRC so to receive advice and help, which went beyond what I would have ever imagined, was refreshing. I cannot thank him enough for working on my company’s behalf. Thank you, a brilliant service and one which all small businesses need to be aware of.”