Case Studies

Company: Sole Trader – Nadine Khaznadar

Region: London

Location: Greater London

Nadine Khaznadar is a freelance trainer who was contracted to supply a 4-week training course programme to a large training agency.

A complaint was received from Nadine Khaznadar after she contacted the agency on numerous occasions with regards to an outstanding invoice. The agency’s terms of contract specified that the invoice should be submitted on the last working day of the month, and payment should be made within 45 calendar days.

The Office of the Small Business Commissioner investigated the complaint on behalf of Nadine Khaznadar and full payment of the outstanding invoice was received.

“My complaint was responded to promptly and result received almost immediately. I have already recommended your service to colleagues and friends. My caseworker was fantastic. Thank you for all your help.”

  Nadine Khaznadar