Company: Karen Woolven Floral Design Retail Ltd
Karen Woolven Floral Design Retail Ltd was commissioned to supply floral displays to a large business part of a multi-national group.
Karen Woolven Floral Design Retail Ltd contacted the large business on numerous occasions with regards to two outstanding invoices however, no explanation was provided as to why the invoices had not been paid – the only reassurance given was “we will look into it for you.”
Eventually a final invoice was submitted, inclusive of a late administration fee and interest charged on the unpaid amount (8% above the Bank of England base rate). After a further 38 days of submitting the invoice no payment been received, and Karen Woolven Floral Design Retail Ltd submitted a complaint to the Office of the Small Business Commissioner.
A Caseworker from the team carried out the necessary investigations on behalf of Karen Woolven Floral Design Retail Ltd and after liaising with the large company, full payment was made- including administration costs and interest.
Karen Woolven Floral Design Retail Ltd wrote:
“I want to express my immense thanks to my caseworker. He has been amazingly helpful and diligent in providing a brilliant service. My interactions with government departments are normally restricted to HMRC so to receive advice and help, which went beyond what I would have ever imagined, was refreshing. I cannot thank him enough for working on my company’s behalf. Thank you, a brilliant service and one which all small businesses need to be aware of.”