Award-winning designer florist, Karen Woolven, had not received payment for three invoices dating back to April 2017 from her customer who was part of a large International group. Karen made numerous phone calls; sent emails and even liaised with a manager on the credit control team however, she was still not paid. After forwarding the complaint to SBC, Caseworker, Jay Saheed, contacted the company and was able to obtain payment of all three outstanding invoices.

“I wanted to express my immense thank you to Jay, my Caseworker.  He has been amazingly helpful and diligent in providing a brilliant service.  My interactions with government departments are normally restricted to HMRC, so to receive advice and help which went beyond what I would have ever imagined was refreshing.  I cannot thank him enough for working on my company’s behalf.  Thank you, a brilliant service and one which all small businesses need to be aware of”.

            – Karen Woolven, Director, Karen Woolven Flowers Ltd


Sole Trader, Nadine Khaznadar made numerous attempts to obtain payment from a training provider for an outstanding invoice, which was outside of the 45-day contractual agreement in place. Within two days of submitting her complaint to the SBC, Caseworker, Mandy Davies, was able to mediate with the company and full payment of the outstanding invoice was made.

“What was meant to be a simple process had turned into a complete nightmare. After doing some online research I came across the website for the Small Business Commissioner, so I contacted the office and spoke to a Caseworker who immediately understood my frustration and was able to solve my problem. Thank you for all your help! I have been singing your praises to colleagues, friends and family”.

            – Nadine Khaznadar, Self- employed, Tutor


FPB – Forum of Private Business

The Forum of Private Business has developed a great working relationship with the Small Business Commissioner, Mr Paul Uppal who is genuinely interested in Forum members issues. More importantly as an advocate and as a spokesperson he speaks their language. This is something that shouldn’t be underestimated, as government communication can very often be written and articulated in a way that makes it difficult for small business to understand or engage with and put into practice.

“Paul has been proactive in meeting both Forum representatives and more importantly our members. We feel Paul is using the information he is gathering to build a true multi-dimensional view of late payment and the bigger picture of its causes and impacts, which is exactly the kind of creative thinking this issue requires. As an organisation we are confident that Paul is the right person to tackle this and we are sure he will grow and evolve in his role, which is exactly what is required from a small business perspective.”

      – Ian Cass, MD, Forum of Private Business

For further information on the FPB and their work visit: www.fpb.org


Knotweed Control Swansea Ltd

Knotweed Control complained about receiving payment for work they had completed over two months late from their customer. In addition, a third invoice had not been paid. On referral of the case, our Caseworker was able to chase the outstanding invoice and the late payment was paid in full by the Demolition company.

‘I am very grateful to Mandy for her help in getting the payment”
      – Jo Mullett, Director, Knotweed Control Swansea Ltd