Explore our range of tools, tips and guidance below to help manage and resolve late payment challenges. If you prefer personalised support, you can speak directly to our team by simply making an enquiry to the OSBC.
Our guide looks at the role of contracts in avoiding overdue payments and unfair payment terms. What is a business contract and why do I need one? A business contract is simply a clear agreement between two or more businesses. It sets out what each party has […]
What is e-invoicing? E-invoicing automates the digital exchange of invoices between buyers and suppliers. It eliminates the need for paper invoices and manual data entry, streamlining the invoicing process and reducing errors. The Department for Business and Trade (DBT) recently published figures showing that 24% […]
In some instances, the Small Business Commissioner (SBC) may not be able to take on your complaint, but we will direct you to the relevant body to help solve your problem. Alternatively, you may find further information on who can help below. Public Sector Customer […]
As businesses evolve they often seek external finance to support their journey. The Small Business Plan highlights 14 funding options tailored for small firms. Some build on existing schemes, while others introduce fresh sources of support. Explore the list below to find the opportunities that best suit your business […]
Every business has unique invoicing needs, but here is a guide giving some general tips which can help avoid a late payment:
We understand how stressful and time consuming it can be if your invoice hasn’t been paid on time. If you have an unpaid invoice, here are some steps you can take to try and resolve the situation: 1. Check the Payment Terms 2. Send a […]
This guidance offers advice on how to negotiate terms and conditions. Never take on work without knowing what the terms and conditions are, including the payment terms. You need to know at the outset how much you’ll be paid and when the money will reach […]
There is a real reticence to talk about money. In a survey of 2000 adults a quarter said talking about money made them “anxious” and “nervous”. They were more comfortable talking about mental health or infertility. Some people grew up in households where money was […]
This guidance offers advice for taking legal action for late payments. If you run a small business and have an unresolved payment dispute with a larger customer, which you have been unable to resolve, the Office of the Small Business Commissioner (OSBC) may be able […]