Company: Anonymous

Region: East Midlands

Location: Leicestershire

A small aircraft management consultancy business was contracted to carry out some research for a multi-national aviation company.

Upon completion of the project the small business submitted its invoice, however payment remained outstanding. The small business logged a formal complaint with the SBC after attempting to contact the aviation company numerous times to chase payment without any success.

An SBC Caseworker contacted the multi-national company on behalf of the small business to investigate the dispute and following this discussion, the outstanding invoice of £2944.80 was paid in full.

The Director of the small business said: “I greatly appreciate the work of your team in obtaining this outstanding amount.”