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Close up of a hospitality worker packing food in paper bags and preparing them for delivery

Hospitality Business

A small hospitality business supplied takeaway services to their customers using a national delivery company. The delivery company deducted their fees before paying for the orders. Without any explanation the delivery company…

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Security Company

The Office of the Small Business Commissioner was integral to helping us clear historic non cleared invoices from a large company. While we wanted to maintain good relations with our…

Procurement Advisory Service

A Business providing a procurement advisory service to large businesses was contracted to supply a service to a multi-national company. A complaint was received from the business supplying the procurement…

Knotweed Control Ltd

Knotweed Control Ltd are a small company with less than 50 employees supplying a bespoke service to destroy and control knotweed within the South Wales region. Knotweed Control Ltd contacted…

Sole Trader: Nadine Khaznadar

Nadine Khaznadar is a freelance trainer who was contracted to supply a 4-week training course to a large training agency. A complaint was received from Nadine Khaznadar after she contacted the…

Electrical Repair Business

A small electrical repair business was approached by a Housing Association to provide a repair for a pressure washer. A verbal agreement was made with no payment terms being discussed…

Canapes on a chopping board

Catering Business

A small catering business was approached by a large health club to provide sandwiches and light refreshments. This was an informal agreement where orders would be communicated through text messages…

Creative businessman presenting project

Communications Business

A small communications business was contracted to deliver a PR project for a large, international company in the hospitality sector. Shortly after the project was completed, the small business joined…

Aircraft Management Consultancy

A small aircraft management consultancy business was contracted to carry out some research for a multi-national aviation company. Upon completion of the project the small business submitted its invoice, however payment remained…