My apprenticeship with the SBC


After being a dental nurse for 3 years I was seeking a new challenge, although I enjoyed my job there were limited opportunities for progression so I decided to take the plunge and apply for a Civil Service apprenticeship with BEIS. I was attracted to the department because of all the good they do for the country and thankfully I got the job!

I’m currently undertaking a Level 3 Customer Service Specialist apprenticeship with the Office of the Small Business Commissioner. I am a PA to the Small Business Commissioner and in my role, I not only have to organise myself but also manage another person’s busy schedule and correspondence whilst maintaining a clear line of high level communication. This has improved my ability to work as part of a team and my time management skills. I have learnt how to arrange high profile meetings, record and produce minutes for Non-Executive Director meetings and liaise with Stakeholders.

My role has evolved since starting in August 2019 as I am now involved in most areas of work within the team. I help with casework, social media, carry out research and attend events. I work closely with my colleagues who share their knowledge and experience with me and from this I have developed new skills which has improved the quality of my work.

I use my allocated 20% ‘off the job’ training to work on my apprenticeship modules and complete relevant eLearning courses. I have pushed myself outside my comfort zone and I’m being challenged on a daily basis. My confidence has grown and I have gained many transferable skills including public speaking, emotional intelligence and effective communication.

I have also worked with the Communications Manager which has made me realise I want to pursue a career path in Communications. After expressing this interest I have been given the opportunity to work on my own projects with support.

Despite being only six months into my apprenticeship, I feel like I have achieved so much. If you told me six months ago that I would deliver public speaking I would have laughed, but last month I spoke to a large audience of people about how the SBC can support small businesses!

My main goal over the next 12 months is to work hard and complete my apprenticeship with a distinction grade and after I complete my apprenticeship, I hope to find a role working for BEIS because of their commitment to developing their colleagues. The past few months have been amazing and am very excited about my future career.

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