For businesses that do not qualify for the Fair Payment Code (FPC) Award levels they have applied for, they be offered the opportunity to be placed on an Improvement Plan.

An Improvement Plan sets out the requirements to meet the criteria for the Award level sought and the actions being taken by the businesses to work towards them. Even where a lower level is awarded initially, Improvement Plans to achieve the higher Award level may remain in place and continue to progress after the Award is issued.

Improvement Plans are also available for businesses who join the Code and then experience changes in their circumstances which lead to a drop in payment performance. In this case Improvement Plans can support businesses to maintain or get back to their Award level. 

The FPC Team supports businesses in building their Improvement Plans and aims to provide all businesses on Improvement Plans with the support and guidance needed to help improve payment practices.

Contact the FPC team

If you think a Action Plan is right for your businesses, please reach out to the FPC Team.

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