Commissioner’s Quarterly Blog

Welcome to my blog. Since our launch, we’ve been flat out putting the organisation on a firm footing, learning the landscape and talking to people to let them know we’re here to help. This will be familiar to any start up business who has taken a good idea through to a successful small business. There’s so much to do, and with every new member of staff there’s greater potential for growth. I’m pleased that we’ve now reached the stage where we’re growing beyond the micro-business size of 1-9 employees and into an exciting new stage as an organisation with 10+ employees.

The aim of this blog is to update our stakeholders on what’s been happening in the first three months of the year and will be a regular feature of our website in the future.

Published Cases

In March, we published our first report on a late payment case we had investigated and successfully resolved. The report identified Jordans & Ryvita Company as the respondent in the case and I was pleased with their positive engagement. The full report can be found here.

Recent Statistics

More generally, small businesses received more than £130,000 in late payments and late payment interest as a result of our intervention. We received more than 60 complaints in the first three months of the year and had 35 enquiries about late payment and our services. Of these enquiries, about a third were signposted to other bodies, with the remainder mostly receiving direct advice and guidance.


My team and I also spoke to more than 150 businesses at the Northern Business Expo in Manchester in March. Our next big event is the London Business Expo on 13th May and I hope to meet many more businesses there.

So, I’d like to encourage anyone suffering late payment to give my office a call, and we’ll try to help. I’m always keen to hear from small business about their experiences, and any evidence helps to inform my conversations with larger businesses so do get in touch.


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